About Onsera Health
Onsera Health is a physician-led metabolic health and weight management program designed for eligible members through their employer or health plan.
The program combines clinical care, personalized coaching, nutrition support, and, when clinically appropriate, prescription medications to help participants achieve sustainable health outcomes.
Who Is Onsera For?
The Onsera program is available only to eligible employees and covered dependents whose employer or health plan offers the benefit.
Eligibility and enrollment are managed directly through Onsera Health.
The Onsera Participant Journey
Participants complete their entire care journey through Onsera Health, including:
- Eligibility verification
- Clinical intake and health assessment
- Visits with licensed Onsera medical providers
- Personalized treatment plan
- Ongoing support from physicians, registered dietitians, and health coaches
- Medication management (when clinically appropriate)
- Continuous engagement through the Onsera app
Medication Prescribing
If medication is clinically appropriate, it is prescribed by an Onsera licensed medical provider following a clinical evaluation.
WellDyne does not determine medication eligibility or prescribe medications.
Pharmacy Cost Share
For eligible participants whose medication is prescribed through the Onsera program:
Participant Pharmacy Cost Share: $250 per prescription
Where to Direct Questions
Questions About the Onsera Program
Examples include:
- Eligibility
- Enrollment
- Clinical appointments
- Providers
- Weight management program
- Coaching
- Nutrition support
- Medication questions
- General Onsera experience
Please direct members to Onsera Health Customer Support: 1-855-9ONSERA or help@onserahealth.com
Questions About a Pharmacy Order
Examples include:
- Shipment status
- Delivery
- Tracking
- Prescription fulfillment
- Pharmacy processing
Please assist using standard WellDyne pharmacy support processes or direct members to:
Phone: 888-479-2000
Remember
If a caller has questions about their care, eligibility, providers, or the Onsera program, those questions should always be directed to Onsera Health.
If the caller has questions about an existing pharmacy order or shipment, those questions should be handled through WellDyne Pharmacy Customer Support by calling 888-479-2000.
Getting your medication through your pharmacy benefit
Your employer covers weight management medication through your existing pharmacy plan.That means your prescription works like any other prescription you've filled before.
How it works
- You select your preferred pharmacy during onboarding. During your app account onboarding, you’ll choose a preferred pharmacy from your plan’s network, you’ll be able to see the full list of pharmacies available to you.
- Your provider writes your prescription. After your visit, if your provider determines a GLP-1 is suitable for you, they will write a prescription for the right medication.
- We send it electronically. Your prescription goes directly to the pharmacy you picked. No paper, no extra steps on your end.
- You can see where we’ve sent your prescription in your app. Once the prescriptionis sent, you will see a card on your app home page confirming it’s been sent and to where (your preferred pharmacy).
- You pick it up and pay your usual copay. Your cost share is determined by the benefit set by your employer, not by Onsera. Your pharmacy can tell you the exact amount.
- Let us know you got it. Confirm pickup in the app so your care team knows you've started.
A few things to expect
- Your plan may require approval first. Some plans ask for prior authorization before covering weight management medication. If yours does, your Onsera provider will submit it — you don't need to do anything.
- Your plan decides which medications are covered. If your first-choice medication isn't on your plan's list, your provider will work with you on an alternative that's covered.
- Cost questions go to your plan. Because your medication is billed to your pharmacy benefit, your plan or pharmacy is the best source for copay and coverage answers.
Questions along the way? Message your care team through in-app chat, call or email customer support at 1-855-9ONSERA or help@onserahealth.com
