Your Onsera Devices Are Ready to Go
No setup. No Wi-Fi. No Bluetooth. No apps.
Your Withings devices arrive already connected to your Onsera program. Simply unpack them, turn them on, and start taking measurements.
That's it.
✓ No account to create
✓ No Bluetooth pairing
✓ No Wi-Fi connection
✓ No smartphone required
Getting Started
Body Pro 2 Smart Scale
Step 1
- Remove the scale from the box.
Step 2
- Pull the plastic battery tab from the bottom of the scale.
- The screen will display setup messages while it connects to the cellular network. This may take a few minutes.
Step 3
- Once the screen indicates it's ready, you're all set.
Take Your First Weigh-In
For the most accurate measurement:
- Step onto the scale barefoot
- Wear light clothing
- Stand still until the measurement finishes
- If arrows appear on the screen, gently shift your weight in the direction indicated
- When complete, your name will appear on the display and your results will automatically be sent to your Onsera care team.
Blood Pressure Monitor
Your blood pressure monitor is also pre-configured.
- Remove it from the box.
- Place the cuff on your upper arm following the guide printed directly on the cuff.
- Press the Start button.
- Relax and remain still until your reading is complete.
Your measurement is automatically transmitted to your Onsera care team.
We Recommend
📍 Place your scale on a hard, flat surface (not carpet).
📍 Weigh yourself at approximately the same time each day for the most consistent results.
📍 Take your blood pressure while seated comfortably with both feet flat on the floor after resting for about five minutes.
Frequently Asked Questions
Do I need to pair my device with my phone?
No. Your devices connect automatically using built-in cellular service.
Do I need Wi-Fi?
No.
Do I need Bluetooth?
No.
Do I need to download an app?
No.
How do my readings get to my care team?
Your devices securely send your measurements over the cellular network automatically after each reading.
Having Trouble Connecting Your Device?
Most participants are able to connect their devices without any additional steps. If you see an error message during setup, don't worry—many connection issues are easy to resolve.
Common Connection Messages
| Message |
What it means |
What to Do |
|
Error 401, Error 404, or "No Service"
|
Your device is having trouble connecting to the cellular network
|
Continue taking your measurements—they'll be stored on the device and automatically sent once a connection is available. If the message continues, try moving closer to a window or connect your device to Wi-Fi using the Connect Assistant app.
|
|
Error 407
|
Your device couldn't complete setup over the cellular network.
|
Try setup again. If the issue continues, use the Connect Assistant app to connect your device to Wi-Fi.
|
|
Error 402
|
Your device wasn't able to complete activation.
|
Please contact the Onsera Care Team for assistance
|
|
Error 220 (Blood Pressure Monitor only)
|
The monitor battery is low.
|
Charge the monitor using the included charging cable, then try again.
|
Using the Withings Connect Assistant App
The Withings Connect Assistant app is only needed in the small number of cases where your device cannot connect using its built-in cellular connection. It helps connect your device to your home Wi-Fi or Bluetooth so your measurements continue syncing automatically. The app is free and does not require a username or password.
Before getting started:
- Turn on Bluetooth on your phone.
- Make sure your phone is connected to a 2.4 GHz Wi-Fi network (not 5 GHz).
- Have your Wi-Fi password available.
Then:
- Download the Withings Connect Assistant app from the Apple App Store or Google Play.
- Open the app and tap Continue.
- Select Yes when asked if you're part of a remote program.
- Allow Bluetooth access.
- Select Set up with your phone.
- Choose your device (Body Pro 2 or BPM Pro 2).
- When asked if you have a Data Hub, select No.
- Follow the remaining on-screen instructions to pair your device and connect it to your Wi-Fi network.
Prefer to Watch?
Step-by-step video guides are also available:
Still Need Help?
If you've completed these steps and your device still isn't connecting, please contact the Onsera Care Team through the Onsera app. We'll be happy to help get your device connected so your measurements continue syncing automatically.
